ZOVIQ

www.zoviq.store

RETURN & REFUND POLICY

Last Updated: June 29, 2026

 

1. Our Commitment

At ZOVIQ, customer satisfaction is our top priority. We stand behind the quality of every product we deliver. This Return & Refund Policy clearly outlines the conditions under which we accept returns and process refunds for our customers in the United Arab Emirates.

⏱  Return Window: You have 7 days from the date of delivery to request a return or refund.

 

2. Eligible Return Cases

We accept return and refund requests ONLY in the following situations:

✔  Accepted Cases:

✔ You received a damaged or defective product

✔ You received the wrong item (different from what you ordered)

✔ The product is missing parts or accessories as described

✔ The item was significantly different from the product description

✘  NOT Accepted Cases:

✘ Change of mind or no longer wanting the product

✘ Product has been used, assembled, or altered

✘ Return request made after 7 days of delivery

✘ Missing original packaging without valid reason

✘ Damage caused by misuse or improper handling by customer

 

3. Return Process

To initiate a return, please follow these steps:

 

Step	Action	Timeline
1	Contact us via WhatsApp with your order number	Within 7 days of delivery
2	Send clear photos/videos of the damaged or wrong item	Same day as contact
3	Our team reviews and approves the return request	Within 24-48 hours
4	Return the item in original packaging (if possible)	As instructed by our team
5	Replacement dispatched or refund processed	3-5 business days

 

��  Important: Photos or video evidence of the damaged/wrong item is REQUIRED to process your return request. Requests without proof cannot be approved.

 

4. Refund Options

Once your return is approved, we offer the following resolution options:

4.1 Replacement

We will dispatch a replacement product at no additional cost. Replacement is subject to product availability. If the product is out of stock, a full refund will be issued instead.

4.2 Full Refund

Since ZOVIQ operates on Cash on Delivery (COD) only, refunds are processed as follows:

• Bank transfer to your UAE bank account

• Cash refund arranged via our delivery partner (in select cases)

• Store credit for future purchases (optional)

Refund processing time: 3–5 business days after return approval.

 

5. Cash on Delivery (COD) Policy

As we operate exclusively on COD basis:

• No payment is collected until your order is delivered

• You have the right to inspect the product before paying

• If you notice visible damage upon delivery, you may REFUSE the package — no payment needed

• Please inform our delivery partner immediately if you choose to refuse the package

��  Tip: Always inspect your package in front of the delivery person. If the outer packaging is damaged, take photos before opening.

 

6. Non-Returnable Situations

The following situations are NOT eligible for return or refund:

• Items returned without prior approval from ZOVIQ

• Products returned after the 7-day return window

• Used, worn, washed, or assembled products

• Products damaged due to customer misuse

• Personal hygiene products (once opened/used)

• Items without original packaging or accessories

 

7. Return Shipping

If your return is approved:

• ZOVIQ will arrange and cover the cost of return pickup for damaged/wrong items

• Our team will coordinate the pickup time with you via WhatsApp

• Do NOT ship items back without receiving return approval first

 

8. Contact Us for Returns

To initiate a return or refund, contact our support team:

ZOVIQ Customer Support

• WhatsApp: Available on www.zoviq.store

• Email: support@zoviq.store

• Website: www.zoviq.store

• Support Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (UAE Time)

 

Please have the following ready when contacting us:

• Your order number

• Photos or video of the damaged/wrong item

• Your delivery address and phone number

 

9. Policy Updates

ZOVIQ reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.