ZOVIQ

www.zoviq.store

TERMS OF SERVICE

Last Updated: June 29, 2026

 

1. Agreement to Terms

Welcome to ZOVIQ (www.zoviq.store). These Terms of Service ('Terms') govern your access to and use of our website and services. By visiting our website, browsing products, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

��  These Terms apply to all visitors, customers, and users of www.zoviq.store

 

2. Eligibility

By using ZOVIQ, you confirm that:

• You are at least 18 years of age

• You are a resident of or located in the United Arab Emirates

• You have the legal capacity to enter into a binding agreement

• All information you provide is accurate and truthful

We reserve the right to refuse service to anyone at our discretion.

 

3. Products & Listings

3.1 Product Descriptions

We make every effort to display product information, images, and descriptions as accurately as possible. However, we do not guarantee that product descriptions, colors, or images are 100% accurate. Slight variations may exist due to screen display settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities of any product

• Discontinue any product at any time without notice

• Substitute a product with an equal or better alternative (with customer approval)

3.3 Pricing

All prices are listed in UAE Dirhams (AED) and are inclusive of applicable taxes unless stated otherwise. Prices may change without prior notice. The price at the time of order confirmation is the final price you will pay.

 

4. Orders & Cash on Delivery (COD)

4.1 Placing an Order

When you place an order on ZOVIQ:

• You will receive an order confirmation via WhatsApp or SMS

• Our team may contact you to verify order details before dispatch

• We reserve the right to cancel any order at our discretion

• An order is only confirmed once our team sends a dispatch notification

4.2 Cash on Delivery Policy

ZOVIQ operates exclusively on a Cash on Delivery (COD) basis. This means:

• No payment is required at the time of placing your order

• Payment is collected in cash upon successful delivery of your order

• You have the right to inspect the package before making payment

• If you choose to refuse the package, no payment will be collected

⚠️  Repeated order cancellations after dispatch may result in your account being flagged or blocked from future orders.

4.3 Order Cancellation

You may cancel your order at any time BEFORE it is dispatched for delivery by contacting us via WhatsApp. Once an order has been dispatched, cancellation is no longer possible — however, you may refuse the delivery upon arrival.

 

5. Delivery & Shipping

5.1 Delivery Areas

We currently deliver across the United Arab Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

5.2 Delivery Timeframe

• Standard delivery: 2–5 business days within the UAE

• Remote or rural areas may require additional time

• Delivery times are estimates and not guaranteed

5.3 Delivery Attempts

Our delivery partner will make up to 2 delivery attempts. If delivery is unsuccessful after 2 attempts due to customer unavailability or wrong address, the order will be cancelled and returned to us. Re-delivery may incur additional charges.

5.4 Customer Responsibility

You are responsible for:

• Providing a complete and accurate delivery address

• Being reachable on the provided phone number during delivery

• Collecting your order within the agreed delivery window

 

6. Intellectual Property

All content on www.zoviq.store — including but not limited to logos, brand name, product images, text, graphics, and website design — is the property of ZOVIQ and is protected by applicable intellectual property laws.

You may NOT:

• Copy, reproduce, or republish any content from our website

• Use our brand name or logo without written permission

• Scrape, harvest, or collect data from our website using automated tools

 

7. Prohibited Conduct

When using our website and services, you agree NOT to:

• Place fraudulent or fake orders

• Provide false personal information

• Use our platform for any unlawful purpose

• Attempt to hack, disrupt, or damage our website

• Harass, abuse, or threaten our staff or delivery partners

• Exploit pricing errors or technical glitches to obtain products unfairly

Violation of these terms may result in immediate termination of your access and potential legal action.

 

8. Limitation of Liability

To the maximum extent permitted by UAE law, ZOVIQ shall not be liable for:

• Indirect, incidental, or consequential damages arising from use of our website

• Delays in delivery caused by third-party logistics providers or force majeure events

• Loss or damage caused by incorrect delivery information provided by the customer

• Any losses resulting from unauthorized access to your personal information

Our total liability to you for any claim shall not exceed the purchase price of the product in question.

 

9. Third-Party Services

Our website is powered by Shopify Inc. and may contain links to third-party websites or services. We are not responsible for:

• The content, privacy practices, or terms of third-party websites

• Any transactions or interactions you have with third-party services

• Delivery services provided by our logistics partners

Use of third-party services is at your own risk.

 

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at www.zoviq.store/policies/privacy-policy to understand our practices.

 

11. Returns & Refunds

All return and refund requests are governed by our Return & Refund Policy, available at www.zoviq.store/policies/refund-policy. By placing an order, you agree to the terms outlined in that policy.

 

12. Governing Law & Disputes

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

We encourage customers to contact us first to resolve any issues amicably before pursuing legal action.

 

13. Changes to Terms

ZOVIQ reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. The 'Last Updated' date at the top of this page will reflect any changes.

Your continued use of our website following any changes constitutes your acceptance of the revised Terms.

 

14. Contact Us

For any questions, concerns, or feedback regarding these Terms of Service, please reach out to us:

ZOVIQ Support Team

• Website: www.zoviq.store

• Email: tayyabsb624@gmail.com

• WhatsApp: 03291850624

• Operating Region: United Arab Emirates

• Support Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (UAE Time)